Thursday, July 12, 2007

Sprint regrets to inform you...



This letter was sent to 1,000 of Sprint's now-former customers because, according to the company, they complained too much.

Now, I really do like their newest advertisements with the light-images (http://sprintahead.com). But this move seems pretty idiotic. I'd think that part of being a global service provider would be putting up with a handful of whining customers. Firing them? Not so much. It seems most of Sprint's peers would rather go bankrupt before biting the hand that begrudgingly fed them. But I'm sure Amp'd Mobile wishes they'd written this letter several months ago...

4 comments:

Thinking In Vain said...

Yeah, but I mean they were being sooo nice not to charge you the ETF. ;)

Is that a letter to you? I'm curious as to what they consider too many "frequent calls."

anna kate said...

haha no... I'm with AT&T. That letter was crossposted from the MSN news feed.

And come to think of it, I don't think I've ever called my cell service provider, except for registration. I wonder what problems Sprint presents that provoke so many complainers...

Jetpacks said...

We've all had the hated client that we wish we could ditch. I'm sort of jealous of Sprint.

Gong Liu said...

i'm with sprint, they have the worst customer service ever. i wish they would just drop me from the contract already. i even wrote a post on my blog regarding it.